Stockton-based Lemon Contact Center adds Stellaneo as a client

Stockton-based Lemon Contact Center is continuing to grow its export order book after adding German data handling firm Stellaneo as client, edging closer to its revenue goal of £5 million per annum.

Stuttgart-based Stellaneo AG is a global full managed service partner for innovative network technology and provides safe communication connections for payment terminals in petrol stations and other businesses across the world. Lemon will be providing first line technical support for Stellaneo’s customers using electronic communications, as well as traditional telephony.

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Martin Anderson, chief executive of Lemon Contact Solutions, said: “We’re delighted to be working with Stellaneo to support its customers across Europe with first line assistance. Because we operate 24 hours a day and are digitally enabled, we can work with clients anywhere in the world, which is a huge selling point as we look to export our services to Europe and beyond.

“Stellaneo is an interesting firm, doing some cutting-edge work in telecommunications and information technology. It’s always exciting to bring a new client onboard, but it’s even better when it is a company of this caliber.”

Michael Biederer, senior vice president operation & customer care at Stellaneo, said: “We chose to work with Lemon Contact Center because of its focus on delivering a customer-centric contact center service, which emphasizes the importance of empathetic human interaction. That, along with Lemon’s track record of supporting companies with technical issues, meant that it was an easy decision for us.”

Lemon has grown significantly since the pandemic, securing several new client wins at home and abroad in countries including Australia, Switzerland and Germany. It has recently secured SafeSupplier status, which independently endorses its services and recognizes a commitment to maintaining standards of customer care.

Lemon works predominantly with engineering, technical and facilities maintenance companies and has recently agreed a partnership with personal safety app help me Angela to provide its clients with the ability to safeguard their employees when they are working remotely.

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